Return & Refund Policy — China Market Rawalpindi

Overview

Our return and refund policy is valid for 7 days from the date you receive your order. If more than 7 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, the item must be:

• Unused

• Unopened

• In original condition

• In original packaging

• Accompanied by proof of purchase or receipt

We only offer full refunds for products that are not opened, not used, and not damaged.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable software products

• Perishable goods (food, flowers, newspapers, magazines)

• Personal care & hygiene items

• Intimate or sanitary products

• Hazardous materials or flammable items

• Items damaged due to customer misuse

Partial Refunds (If Applicable)

Partial refunds may be granted in cases such as:

• Items showing signs of use

• Opened media or software

• Items returned in damaged condition not caused by our error

• Items returned after the 7-day return period

Refund Process

Once we receive your returned item, it will be inspected within 72 hours.

You will be notified via email about:

• Receipt of the returned item

• Approval or rejection of your refund

If approved, your refund will be processed to your original payment method.

Refund Timeframe

Refunds typically take 21 to 28 business days to be completed, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account

2. Contact your card provider or bank (processing delays may occur)

3. If still unresolved, contact our support team

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange, contact us with proof of the issue. The item must be returned before a replacement is sent.

Gifts

If an item was marked as a gift:

• You will receive store credit once the return is approved

If the gift was purchased by someone else:

• The refund will be issued to the original purchaser

Return Shipping

Customers are responsible for return shipping costs.
Shipping fees are non-refundable, and return shipping charges may be deducted from your refund.

We recommend using a trackable shipping service for higher-value returns, as we cannot guarantee receipt without tracking.

Need Help?

For questions about returns or refunds, please contact our support team at:
📧 info@chinamarketrawalpindi.com
📍 Return Address: China Market Rawalpindi 

W : +923215516928