Return & Refund Policy | China Market Rawalpindi

Return & Refund Policy | China Market Rawalpindi

Effective Date: October 19, 2025

At China Market Rawalpindi, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality and authenticity of every product we sell. This policy explains how returns, refunds, and exchanges work when shopping on our platform.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a defective, damaged, or incorrect item.
  • The product you received does not match the description or image on our website.
  • You report the issue within 3 days of delivery and the item remains unused, in its original packaging, and with all tags, seals, and accessories intact.

📦 Non-returnable items include:

  • Opened or used beauty, personal care, or hygiene products (for safety reasons).
  • Perishable items, food products, or consumables.
  • Products marked “Final Sale”, “Non-Returnable”, or sold under clearance promotions.
  • Customized or special-order items (unless received damaged or incorrect).

2. How to Request a Return

To initiate a return:

  • Contact our support team via email, WhatsApp, or phone within 3 days of delivery.
  • Provide your order number, reason for return, and clear photos (if applicable).
  • Our team will review your request and provide a Return Authorization if eligible.
  • Carefully repackage the item and send it back through our designated courier service.

⚠️ Unauthorized or late returns may not be accepted.

3. Refund Process

Once the returned item is received and inspected:

  1. Approved refunds will be processed within 5–7 business days.
  2. Refunds are issued to your original payment method (bank account, card, or mobile wallet).
  3. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or store credit after verification.
  4. If a product is found used, damaged, or missing parts, a partial refund may apply.

4. Exchanges

If you prefer an exchange instead of a refund (e.g., size, color, or variant), we will happily accommodate if the product is available in stock.

  1. Exchange shipping costs may apply, except when the error is on our part.
  2. Exchanges are processed only after the original item has been received and verified.

5. Damaged or Incorrect Deliveries

We take great care to ensure secure packaging and accurate orders. If you receive a damaged or incorrect product:

  1. Report it within 24 hours of delivery with clear photos of the parcel and item.
  2. Keep all original packaging until the claim is resolved.
  3. We will arrange a replacement or refund as quickly as possible.

📧 Email: info@chinamarketrwp.com
💬 WhatsApp: +92 319 5759233

6. Order Cancellations

You may cancel your order before it has been shipped by contacting our support team.

  1. If your order has already been dispatched, you may still request a return after delivery as per this policy.
  2. Prepaid orders canceled before shipping will be refunded in full.

7. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  • Check your bank or mobile wallet again.
  • Contact your payment provider, as processing may take time.
  • If the issue persists, contact our customer support for assistance.

8. Return Shipping Costs

  1. Returns due to incorrect, damaged, or defective items: China Market Rawalpindi covers the shipping costs.
  2. Returns for personal preference or non-defective reasons: Customers bear the return shipping cost.

9. Product Warranty

Some electronics, appliances, or branded items may come with a manufacturer’s warranty. Warranty details (if applicable) are mentioned on the product page.
For warranty claims, please contact the respective manufacturer’s authorized service center.

10. Policy Abuse & Fair Use

To maintain fairness, repeated or unreasonable return requests may be flagged and restricted. We reserve the right to decline returns that violate our Return Policy or show signs of misuse.

11. Contact Us

If you have any questions about returns, refunds, or replacements, please reach out to our customer support team:

China Market Rawalpindi – Customer Support
📧 Email: info@chinamarketrwp.com
📞 Phone: +92 51 5497041
💬 WhatsApp: +92 3215516928
🏢 Address: Office No. 06, Bungesh Plaza, VIP Proper, A.E.C.H.S, Rawalpindi, Pakistan

Our Commitment

We value your trust and aim to make every shopping experience positive. Our Return & Refund Policy is designed to be fair, transparent, and fully compliant with Google AdSense, Pakistan’s ecommerce laws, and consumer protection guidelines.

China Market Rawalpindi – Smart Shopping. Trusted Service.