Shipping Policy | China Market Rawalpindi

Shipping Policy | China Market Rawalpindi

Effective Date: October 19, 2025

At China Market Rawalpindi, we take pride in ensuring that your orders are delivered safely, quickly, and efficiently — right to your doorstep. Our mission is to make your online shopping experience seamless, transparent, and reliable across Pakistan.

1. Shipping Coverage

We currently deliver to all major cities and regions within Pakistan, including Punjab, Sindh, KPK, Balochistan, and Azad Kashmir.

📦 Note: At this time, we do not offer international shipping. Updates regarding global delivery will be shared on our website and social media pages once available.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • During peak seasons or promotional events (e.g., Eid, sales, or mega discounts), processing times may take slightly longer.

  • Customers will be notified via email or SMS in case of any delay.

3. Estimated Delivery Times

  • Standard Delivery (Nationwide): 3–5 business days

  • Express Delivery (Selected Cities): 1–2 business days

Delivery times may vary based on courier schedules, local holidays, or weather conditions. Rural and remote areas may require additional transit time.

4. Shipping Charges

  • Free Shipping: Available on orders above the promotional threshold mentioned on our homepage or at checkout.

  • Flat Rate Shipping: Applies to orders below the free-shipping threshold.

  • Express or Same-Day Delivery: May incur additional charges depending on location and courier service.

All applicable fees are calculated and displayed before checkout for complete transparency.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • An SMS or email notification with tracking details.

  • A tracking link to monitor delivery progress via our courier partners.

If you have not received your tracking number within 48 hours, please contact our support team for assistance.

6. Shipping Partners

We collaborate with trusted courier services to ensure safe and timely delivery of your orders:

  • Pakistan: TCS, M&P, Leopards Courier, Call Courier

  • Express Services (selected cities): By local delivery partners

7. Delivery Delays & Exceptions

While we make every effort to deliver within the estimated timelines, certain factors may cause unavoidable delays, such as:

  • Public holidays or weather conditions

  • Political or logistical disruptions

  • Remote or non-serviceable delivery areas

In these cases, our team will inform you promptly and help reschedule delivery.

8. Failed Deliveries or Incorrect Information

To ensure successful delivery:

  • Please provide accurate shipping details (name, address, contact number).

  • If delivery fails due to incorrect information or unavailability, the order may be returned to our warehouse.

  • A re-delivery fee may apply for reshipment.

Our support team will contact you to confirm updated details before re-dispatching your parcel.

9. Damaged or Tampered Packages

We ensure all parcels are securely packed before shipping. However, if your package arrives damaged:

  • If visibly damaged: Refuse delivery and notify us immediately.

  • If discovered after delivery: Contact our support within 24 hours, providing clear photos of the product and packaging.

After review, we may offer a replacement, refund, or store credit, depending on the situation.

📧 Email: info@chinamarketrwp.com
💬 WhatsApp: +92 3215516928

10. International Shipping (Coming Soon)

We are preparing to expand our services beyond Pakistan to serve global customers. Stay connected for updates on international delivery options and estimated launch dates.

11. Data Privacy & Security

Customer information (name, address, phone number) is used solely for order processing and delivery purposes.

  • Data may be shared securely with courier partners to fulfill orders.
  • We never sell, misuse, or share personal data with unauthorized parties.
  • For more information, please visit our [Privacy Policy] page.

12. Contact Us

For inquiries about shipping, order tracking, or delivery issues, please contact our support team:

China Market Rawalpindi – Customer Support
📧 Email: info@chinamarketrwp.com
📞 Phone: +92 51 5497041
💬 WhatsApp: +92 3215516928
📍 Office: Office No. 06, Bungesh Plaza, VIP Proper, A.E.C.H.S, Rawalpindi, Pakistan

Our Commitment

At China Market Rawalpindi, customer satisfaction comes first. We continuously work to improve our logistics, packaging, and support systems to deliver your orders quickly, securely, and with care — every time you shop with us.

China Market Rawalpindi – Smart Shopping. Trusted Delivery.